Kayla is often one of the first people clients connect with when they need assistance. She takes pride in listening carefully, understanding what each client needs, and helping to ensure their questions and concerns are addressed. She believes that great service goes beyond simply completing a task, it’s about making people feel heard, understood, and confident that they are being taken care of.
“I genuinely enjoy getting to know people. Everyone has a story, and I think taking the time to listen and build that connection is what turns a professional relationship into one built on real trust.”
Kayla joined Owens Estate & Wealth in September 2026, bringing several years of experience in healthcare administration and client service. Prior to joining Owens, she worked in medical administration and medical records, where she managed confidential information, coordinated complex processes, and worked closely with patients, providers, and outside organizations. Her experience taught her the importance of discretion, accuracy, communication, and remaining calm and solution-focused in even the most challenging situations.
Kayla earned her associate’s degree while raising her son, an accomplishment that reflects the determination and perseverance she brings to both her personal and professional life. She is excited to continue expanding her knowledge and building a career within the financial services industry.
Outside of work, Kayla enjoys spending time with her son, family, and dog. She loves being outdoors, especially spending time on the water paddleboarding, as well as crafting, tackling home projects, and finding reasons to laugh along the way.
